Our Philosophy
Good veterinary care starts with listening. Every appointment at Universal Pet Hospital begins with a conversation about your specific pet, their history, their habits, and your concerns. We build care plans from there, not from a template. We see same-day and urgent cases during clinic hours because we know that waiting is not always an option, and we approach each one with the same level of individual attention we bring to a scheduled wellness visit.
We also believe that clear communication is part of good medicine. We take the time to explain what we are seeing, what we recommend, and why, so that you can make informed decisions for your pet. Empathy and transparency are not extras at this clinic. They are how we work.
Meet the Team
Dr. Vikramjit Singh Randhawa, DVM, is the founder and owner of Universal Pet Hospital. He brings more than 16 years of experience as a small animal veterinarian to his Palo Alto practice, having worked across multiple countries and states including India, Australia, Indiana, and Michigan before establishing Universal Pet Hospital in California. Dr. Randhawa has an interest in internal medicine and soft tissue surgery, and places a particular emphasis on client education as a core part of every veterinary visit. Outside the clinic, he enjoys spending time in nature, reading, and time with his family.
Our team also includes Madison Lynch, our Practice Manager and Registered Veterinary Technician, as well as our practice managers and veterinary assistants who bring skill and care to every appointment. Meet the full team on our Our Team page. [Link to: /our-team/]
Professional Affiliations
Dr. Randhawa is Fear Free Certified, a formal certification for veterinary professionals focused on reducing fear, anxiety, and stress in patients during veterinary visits. The low-stress handling techniques and care protocols that reflect this certification are part of how we approach every appointment at Universal Pet Hospital, from the way we set up exam rooms to the pace we keep during examinations. It shapes the experience for dogs and cats from the moment they arrive.